Our Policies

Add items to your cart and check out as a guest — no account needed. You'll get an order number (like USH-2026-000001) and can track your delivery any time on the Track My Order page using your order number and email.

Every item on U-Shop is pre-loved and one of a kind. Stock is reserved the moment you place your order, so if two people want the same last item, the first order wins.

We deliver nationwide across South Africa by courier for a flat fee of R 99 per order — no matter how many items are in your cart.

Once your order is dispatched, we load the courier's name, tracking number and estimated delivery date onto your order. You'll see all of it on the Track My Order page, along with each step from payment to delivery.

Because our items are second-hand, we describe every product honestly — including its condition grade and any flaws we noticed. If an item arrives not as described, contact us through the Contact Us page with your order number within 7 days of delivery and we'll make it right with a return and refund.

Refunds are processed back through PayFast to your original payment method once the item has been returned to us.

Every product page shows a condition grade so you know exactly what to expect: New / Unused · Like New · Very Good · Good · Fair · For Parts. For Parts items are sold as non-working and are meant for spares or repair projects.

All payments are handled by PayFast, South Africa's trusted payment gateway. You can pay by card, instant EFT and more — your card details go straight to PayFast and never touch our servers.

An order is only marked as paid once PayFast confirms the payment with us, so your money is never taken for an order we don't know about.

We only collect what we need to fulfil your order: your name, email, phone number and delivery address. We use them to process your order, arrange delivery and contact you about it — nothing else.

We never sell your personal information. Payment details are handled entirely by PayFast under their own privacy terms. If you'd like us to delete the personal information we hold about you, contact us via the Contact Us page.